Booking with us

We want you to be confident that your cat will be well cared for during their stay with us, so we encourage all prospective customers to visit us before making a booking. This gives you the chance to meet us and see where your cat will be staying, plus discuss any individual needs for your pet. Visits are by appointment only.

All bookings are subject to availability and are charged per day, starting from the date of arrival and include the date of departure. Our fees include wet and dry food, heating, veterinary insurance and VAT, not to mention plenty of TLC! Sorry, there are no discounts for customers supplying their own food.

Please note - for new customers who have not booked with us before - a 10% deposit of the total cost of the stay may be required before your booking is confirmed. Sadly, this is due to people who have arranged a stay with us but not fulfilled their booking, often not giving us enough time to re-book the suite. If a deposit is requested but not received, the booking may be cancelled. The deposit is non-refundable and non-transferable.

The minimum stay is three days per booking.

Booking/Consent forms

When booking with us, we will email you a booking form and consent form to fill out in advance of your cat’s stay. This includes consent to groom your cat and several other important details such as providing us with an emergency contact. Your booking is not confirmed until we have had these forms completed and returned to us.

Payment

For bookings made – or bookings to be confirmed – less than seven days prior to arrival, full payment will be required on the date of arrival. Please note, this payment is non refundable on cancellation. 

Cancellation of the full booking within one week of the start of the stay will result in the full boarding fees being due for payment. Cancellation of the full booking within two weeks of the stay will result in 50% of the full boarding fees being due for payment.

In the event of owners returning before the end of the booked boarding period, the full period booked will be charged. Sorry, there are no discounts for early collections. We accept cash, cheque or bank transfer.

We reserve the right to revise our prices when necessary. All the current charges are displayed on this website.

Opening hours

We are open Monday to Friday, from 12 noon to 1pm and 6pm to 7pm, Saturday 11am-1pm and closed on Sundays. We are closed on all bank holidays. We define bank holidays as New Year’s Day, Good Friday, Easter Sunday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day and Boxing Day. If you wish to drop-off or collect your cat at a time or day we are closed, please contact us to discuss.

Please note, our annual closure is between August 21-31, 2024. No cats will be boarded between these dates but we will still be contactable for future bookings.

Arrival and departure times

At the time of booking, we will arrange an individual time slot with you to ensure you are seen promptly. We would appreciate it if you could keep to this time and inform us in advance if these arrangements need to be changed.

Early check-in/late check-out

If you would like to drop off or pick up your cat outside our normal opening hours, please contact us to make arrangement.

Collection/delivery service

We can collect and deliver your cat using our secure cat chauffeur service. This service is only available outside of our normal opening hours.

The service is charged at £1 per mile, calculated from the distance between Cat’ll Do Nicely and the destination address and our return journey. This service will be quoted for and paid for in advance.

From our own experience, car travel can be stressful for a cat. Please be assured that when using this service, the comfort and safety of your cat is our priority at all times. 

Visitors

We respectfully request that all visitors to Cat'll Do Nicely refrain from stroking or fussing any of the resident cats. This is to protect the cats from potential external infection and to protect our visitors from potential injury.

Vaccination requirements

All cats accepted into Cat’ll Do Nicely must provide a valid up to date vaccination certificate for Feline panleukopenia virus (FPV), Feline herpesvirus (FHV) and Feline calicivirus (FCV) at each visit which must still be in date on the day of departure. This certificate, or a copy of it, will be kept with us for the duration of the cat’s stay.

Primary vaccinations must not have been administered any less than ten days prior to boarding in order to protect other cats from potential infection. Please note that only vaccinated kittens can be accepted. We recommend any cats that are unable to receive their annual booster, such as FIV-positive cats, are cared for in their home environment by a pet sitter. We can offer this visiting service upon request - please ask for details.

Fleas and worms

We request that all cats are treated against flea and worm infestation before arrival for their stay. All cats will be inspected for fleas upon arrival. We take a flea outbreak in our cattery extremely seriously and reserve the right to apply flea treatment to any cat found to have fleas on arrival, or if the flea treatment is not up to date.

We also reserve the right to apply worm treatment to any resident cat found to have a worm infestation during their stay, or if the worming treatment is not up to date. The cost of either treatment will be charged to the owner.

If any cat is found to have fleas or worms during their stay with us they will be removed from the main cattery block and spend the remainder of their stay in our isolation suite. Please be assured this suite, and the service we offer to any cat staying in this accommodation, will be to the same high standard as the cats staying in our main block.

Medication

We are happy to administer any medication, including injections, which have been prescribed by a veterinary surgeon, provided full and clear instructions are left by the owner with the original packaging.

Infectious disease

No cat suffering from, or suspected to be suffering from, any infectious or contagious disease can be accepted.

We reserve the right to refuse admission to any cat showing signs of ill health pending advice from a veterinary surgeon. This is essential in order to safeguard the health of all cats boarded.

Please note, any male cat over the age of nine months who is not neutered cannot be accepted for boarding, as they could present an infection hazard to other resident cats.

Veterinary services can be arranged, should this be necessary during your cat’s stay. Our vet is based at Masefield Veterinary Centre, 2 Court Road, Malvern WR14 3BL.

If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival.

Our fee is £1 per mile for all vet appointments. This is charged from Cat’ll Do Nicely to the destination and the return journey.

Food and drink

Wet and dry food is served twice daily and fresh drinking water is available at all times. Please discuss any dietary requirements at the time of booking. We provide a variety of wet and dry food but cannot hold supplies of every brand/type.

We prefer all cats to remain on their usual diet and you are welcome to bring supplies of your cat’s regular food to reduce stress or digestive upset. Any special prescription diets must also be provided by the owner.

CCTV

We have CCTV cameras in each pen to help us monitor your cat 24/7 throughout their stay, only to be used by Cat’ll Do Nicely staff. Security cameras are also situated to the front and rear of the property for your added peace of mind.

Insurance

Cat’ll Do Nicely is fully insured through Cliverton which is underwritten by Aviva Insurance Limited. Full details of cover are available on request.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s risk.

However, we aim to provide the highest standard of cat care possible, and you have our assurance that your cat will receive plenty of love, care and attention throughout their stay. We are cat owners ourselves and understand how much they mean to you!

Please note, if any cat is not collected within 14 days of the stated departure date, and no communication is received either from the owner or their agent, we reserve the right to rehome the cat at a local animal rescue shelter.